Creating Clarity in Complex Welfare Planning Through a More Intuitive System
My role:
UX/Product Designer | Consultant
Period:
2022–2023
Jotib is a digital tool for municipalities and organisations within the public sector, working with areas such as supported living facilities, elderly care, and other care services. The platform assists operations in planning resources and monitoring financial forecasts to ensure that public funds are utilised efficiently.
The product is primarily used by economists and planners responsible for staffing and resource allocation within various services. By consolidating forecast data, staffing information, and financial key figures into a single system, organisations can gain a better insight into how resources are utilised and what future needs look like.
When I joined the project, the product had already been under development for several years, originating from an advanced Excel model that had gradually been transformed into a web-based application.
SaaS
Web
B2B
Jotib
Challenge
The product had a strong concept and addressed an important problem, but the user experience had not been prioritised during development.
The main challenges were:
The interface lacked a clear structure and was difficult to navigate.
The system contained vast amounts of data that were challenging to interpret.
The design lacked a visual identity and felt more like an internal tool than a finished product.
The team consisted of only one developer, making significant technical changes difficult to implement.
The objective, therefore, became to enhance usability and experience without creating extensive development work.
My Role & Work Process
Product Analysis & Understanding
The work commenced with understanding the product and its logic.
I conducted interviews with the founders and those who developed the original model to ascertain:
Which problems the product addresses
How businesses practically utilise it
Which elements are most critical for users
This provided a clearer picture of which parts of the system needed prioritising.
UX & UI Design
The focus was on making the system more comprehensible and consistent without altering the core logic of the product.
The work included:
improved navigation and information structure
redesigning dashboards and forecast views
clearer visualisation of data and key figures
simplified copy and terminology
creation of wireframes and prototypes
I also developed a simple design system and component library to create a more consistent interface and facilitate future development.
Data Visualisation & Dashboards
A central feature of the product is a forecast dashboard where users analyse financial data and resource allocation.
Here, I worked on:
restructuring the information hierarchy
enhancing graphs and visualisations
breaking down complex numbers into clearer metrics and cards
making it simpler to quickly interpret data
The goal was for users to swiftly understand how resources are being utilised and foresee future projections.
Collaboration & Implementation
The team consisted of a developer and me as the designer.
To ensure our work was realistic, I devised a strategy to balance:
technical debt
improvements in existing workflows
new functionality
By working iteratively, we could progressively enhance the product without halting ongoing development.
Solutions & Enhancements
The work resulted in the following:
Clearer navigation which made the system easier to navigate.
Enhanced data visualisation for forecasts and financial key figures.
More consistent interface through a unified design system.
Optimised micro-flows for the registration of events such as sick leave and other occurrences.
Results & Effects
The enhancements made the product more understandable and usable for businesses dealing with complex planning.
The effects included:
Better overview of forecast data
Easier navigation within the system
A more professional and credible product
Reduced need for support to comprehend the system's functionalities
Reflection
What I am most proud of in the project is how much value could be created despite having a very small team and limited development resources.
By focusing on structure, clarity, and consistency, we could make the product significantly more user-friendly without having to rebuild the entire system.
Other Cases
Creating Clarity in Complex Welfare Planning Through a More Intuitive System
My role:
UX/Product Designer | Consultant
Period:
2022–2023
Jotib is a digital tool for municipalities and organisations within the public sector, working with areas such as supported living facilities, elderly care, and other care services. The platform assists operations in planning resources and monitoring financial forecasts to ensure that public funds are utilised efficiently.
The product is primarily used by economists and planners responsible for staffing and resource allocation within various services. By consolidating forecast data, staffing information, and financial key figures into a single system, organisations can gain a better insight into how resources are utilised and what future needs look like.
When I joined the project, the product had already been under development for several years, originating from an advanced Excel model that had gradually been transformed into a web-based application.
SaaS
Web
B2B
Jotib
Challenge
The product had a strong concept and addressed an important problem, but the user experience had not been prioritised during development.
The main challenges were:
The interface lacked a clear structure and was difficult to navigate.
The system contained vast amounts of data that were challenging to interpret.
The design lacked a visual identity and felt more like an internal tool than a finished product.
The team consisted of only one developer, making significant technical changes difficult to implement.
The objective, therefore, became to enhance usability and experience without creating extensive development work.
My Role & Work Process
Product Analysis & Understanding
The work commenced with understanding the product and its logic.
I conducted interviews with the founders and those who developed the original model to ascertain:
Which problems the product addresses
How businesses practically utilise it
Which elements are most critical for users
This provided a clearer picture of which parts of the system needed prioritising.
UX & UI Design
The focus was on making the system more comprehensible and consistent without altering the core logic of the product.
The work included:
improved navigation and information structure
redesigning dashboards and forecast views
clearer visualisation of data and key figures
simplified copy and terminology
creation of wireframes and prototypes
I also developed a simple design system and component library to create a more consistent interface and facilitate future development.
Data Visualisation & Dashboards
A central feature of the product is a forecast dashboard where users analyse financial data and resource allocation.
Here, I worked on:
restructuring the information hierarchy
enhancing graphs and visualisations
breaking down complex numbers into clearer metrics and cards
making it simpler to quickly interpret data
The goal was for users to swiftly understand how resources are being utilised and foresee future projections.
Collaboration & Implementation
The team consisted of a developer and me as the designer.
To ensure our work was realistic, I devised a strategy to balance:
technical debt
improvements in existing workflows
new functionality
By working iteratively, we could progressively enhance the product without halting ongoing development.
Solutions & Enhancements
The work resulted in the following:
Clearer navigation which made the system easier to navigate.
Enhanced data visualisation for forecasts and financial key figures.
More consistent interface through a unified design system.
Optimised micro-flows for the registration of events such as sick leave and other occurrences.
Results & Effects
The enhancements made the product more understandable and usable for businesses dealing with complex planning.
The effects included:
Better overview of forecast data
Easier navigation within the system
A more professional and credible product
Reduced need for support to comprehend the system's functionalities
Reflection
What I am most proud of in the project is how much value could be created despite having a very small team and limited development resources.
By focusing on structure, clarity, and consistency, we could make the product significantly more user-friendly without having to rebuild the entire system.